Returns & Shipping
Please expect 2-3 weeks for shipping after your order has been processed.
It can take up to 5 days to process your order.
Shipping times for international orders (outside the USA) may take up to 3-4 weeks. Please note, we ship our products from China to make sure our shipping remains free.
Thank you for your patience and understanding.
Understand that we send items in multiple packages to speeds things up. Don't be alarmed if you have missing items. These items will come in more packages. If you are within the USA and have not received your order within 30 days of the time in which it was shipped, you will receive a full refund. If you are outside of the USA and have not received your order within 40 days of the time in which it was shipped, you will receive a full refund.
RETURNS & EXCHANGES
If you would like to make a return or an exchange, please feel free to contact us at firstname.lastname@example.org or on our website.
We will be happy to assist you with returning the product and receiving a full refund if you are for whatever reason dissatisfied with your purchase.
Our return and refund policy lasts for 30 days since you received your product. Buyer pays return shipping. Please do not return your product to the manufacturer. If you'd like to return your item, you must contact us to request the return. We will be helpful and are available 24/7.
We appreciate and respect our customers, and we know that you'll love our products. Thanks for shopping with us. - JV Outlets